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I think I may have been billed twice or have a duplicate charge.

If your printed credit card or bank statement (not your online banking screen) shows what appear to be duplicate charges, please call us at 415.462.5603 with the last four digits of the credit card or bank account. We are happy to clarify any potential double billing issue for you.

If you are seeing multiple transactions on your online banking screen, these may be temporary charges due to declined transactions. If, for example, your address was incorrect on your first attempt, a pre-authorization may temporarily show on your online banking but will not settle and you will not be charged.

Pre-authorizations will drop off your account automatically after 24-72 hours (depending on the policy of your credit card's issuing bank).

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