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When I try to pay, I get the message that my payment could not be found. How do I complete payment?

This message is often because there is either a temporary hiccup between your computer and our servers. If you get the message repeatedly, it’s usually because something about your environment isn’t working quite right. This can frequently happen in corporate environments where firewalls or anti-virus software can be overly aggressive. You can run through a brief series of checks.

Usually, the easiest way to correct this is to try another browser (say, Firefox instead of Internet Explorer) or try from another computer (say, at home instead of at work). As hard as we work to keep things running smoothly, given the thousands of possible combinations of computers, operating systems, web browsers and individual configurations, this is sometimes the easiest and quickest path to resolution.

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